So it should
come as no surprise that I do not like grocery stores with self-check-out.
Self-check-out
is a test, a test we are all set up to fail.
I know people who have gotten (paying) jobs at the grocery store and
guess what: they go through a week of
training! Yes! A whole week, and one of the most important
things they learn is “register.”
I myself have not
had any formal training. I have not
learned “register.” How can I be
expected to expertly scan my items and ring myself up with no training?
The answer
is: I can’t.
For this
reason, the grocery store I normally choose to go to has no self-check-out. It is a further drive and is more expensive than
that other grocery store, but worth it.
However, my favorite grocery store does not open until 9 AM, and it was
6 AM when I realized that we were out of toothpaste* (*that is a lie. I realized three days ago, but kept using the
kids’ bubblegum flavor toothpaste and could not take it for one more day. Yuck.).
I hopped in the car and drove to FoodFun.
The second I
walked in, I was spying for checkers.
There were none. I knew I was
going to have to scan my own stuff. I
broke into a cold sweat, and briefly considered calling The Husband at home for
moral support and advice, if only his number was programmed into my phone and I
knew how to use it.
I quickly
located the toothpaste, then suddenly remembered we were also out of People magazine
with Katie Holmes on the cover, so I grabbed one of those, too.
As I walked
up to the check-out lane, I gave one last attempt at finding a (paid) worker
who could help me.
“Hello?” I
called out, my voice echoing in the cavernous expansiveness that is FoodFun. “Hello?”
Thank God,
just at this precise moment, a clerk walked up to me.
“Did you
need some help, ma’am?”
“Yes,
please. I would like to buy these two
essentials.”
The checker glanced
at my items and smiled, most likely because she knew that the toothpaste was
not actually an essential.
“Ma’am, you
will have to use self-check-out. No
checkers are scheduled on until 8 AM.”
She shrugged, as if she had just said We are out of mint chocolate chip ice-cream
so you will have to try chocolate chip mint instead.
Same thing, no big deal.
Obviously,
she does not know me, because self-check-out is a big deal.
“Miss,” I
implored, as she began to walk away, “I cannot do self-check-out. I can do checker check out where I stand here
and make small talk with you about the weather and about whether Daryl Hannah
had plastic surgery (she has). I am
highly trained as a customer. I have
money, credit cards, and checks, and can pay for what I want to buy. However, I have zero training on register and
how to check people out, or how to check myself out. And I am not familiar with how to approve a
check if I decide to write a check.”
She
sighed. I could tell this was not the
first time she had heard this, even though it might be the first time
today.
“Honestly,
ma’am, it is not that hard. Here, I have
a video that you can watch that explains it.”
She turned to go find the video.
“Excuse me,
miss! I do not have time for a video!”
“Fine. Just read the sign above the check-out and it
will walk you through the steps.”
“Miss,” I
tried hard to bite my tongue but failed, “I am only buying two things. By the time you argued with me so much about
me checking myself out, you could have done it already.”
She rolled
her eyes, utterly exasperated at 6:10 AM .
“I am not allowed to do check out until 8. I am supposed to be unloading those
boxes.” She pointed to a pile of boxes
that looked slightly smaller than the Pyramids of Giza.
Then, without so much as a halfhearted Good luck, she walked away.
I stood
there with my toothpaste and magazine, staring at the screen. Focus, MOV, focus. How hard could it be? I located the bar code on the toothpaste and
swiped it against the glass counter. I
could see the red laser light blinking up at me.
“Before
swiping first item, please enter and verify your FoodFun bonus rewards card
number. If you do not have a FoodFun
card, press the purple key,” announced the self-check-out tape recording voice at
maximum volume so anyone around could verify that I was, in fact, an idiot.
I frantically searched for the purple key while the recording kept reprimanding me: “Press the purple key NOW. Press the purple key NOW.”
Then the
recording told me to swipe my first item, the toothpaste. I swiped it, and the recording instructed me
to “Put item in the bag.” Since it was only
toothpaste and a magazine, I was not really going to need a bag. So, I made the mistake of merely holding the
toothpaste.
“Put item in
the bag NOW,” demanded the recording, who was making my friend Christine’s bossy
car GPS seem infinitely warm and fuzzy by comparison. “NOW.
NOW.”
I really did
not want a bag. I gawked at the
self-check-out keyboard, seeking a “no bag” option.
Right then,
the clerk returned. “Is there a
problem? The self-check-out wants you to
put your item in the bag.” She put her
hands on her hips, like a third grade teacher.
I had seen this look before, mostly from my own third-grader.
“I don’t
need a bag,” I responded, trying to hide my frustration, “I just need the
toothpaste.”
“The
computer senses if the item is in the bag or not,” the checker explained to me
slowly, as if she were repeating some well-known universal truth like The sun comes up in the day, then the moon comes
up in the night, dummy. “If you do not
put the item in the bag, it will wait for you.
If you really do not want a bag, you can trick the self-check-out by
taking the items out of the bag at the end.”
I was not up
for tricking the computer, I just wanted to buy my damn toothpaste. At this point, my kids’ bubblegum flavor
toothpaste at home was not looking so bad after all. Besides, minty fresh breath is seriously overrated.
As the clerk
walked away yet again, I put the toothpaste in the bag, then tried to swipe the
bar code of the magazine. It read the
code twice by accident. Beep! Beep!
Now I was
really distraught. I did not want to pay
for two magazines. But there was no key
that said “Remove last item.” Maybe that was the first thing they went over in the video: how to fix mistakes when you do self-check-out. I
desperately did not want to call the store employee over again to further
embarrass myself and ask for her help, yet I did not want to pay for something
twice. I was having an internal moral
angsty dilemma, and I had not even brushed my teeth yet.
I did the
only thing I could: I found another magazine
for the same price and put it in the bag.
It was about tattoo artists, but at least it was the same price.
I swiped my
credit card.
“Credit or
debit?” bellowed the self-check-out recording.
I pressed
the credit button, and the machine ignored me. “Cash? Cash? CASH?”
I swiped my card again.
“Card not
recognized. Please remove card and try
again. Please. Try.
Again. Por favor prima el numéro
dos si habla español.”
This machine
was giving me an inferiority complex in multiple languages. I tried swiping my card yet again, then
waited patiently while it finally spit out my receipt (which I expected to jam the machine,
but thankfully did not). I looked at my watch and realized that the whole toothpaste-buying
extravaganza had taken 22 minutes.
As I walked
to the door with my (unwanted) bag with my three items, the same clerk
reappeared, blocking my exit.
“Ma’am, I
need to double-check your receipt to make sure you did it right and did not
steal anything.”
I handed her
the receipt while she looked in my bag, making me feel like a criminal. Then she had to go and say one more
thing:
“Can you please
fill out this survey online when you get home and give our service here at
FoodFun a 10, which is the highest rating?”
I told her I did not have time for any surveys. I was going to spend my valuable time doing important things, like getting tattoos.
MOV
It's ridiculous, isn't it? They put a self-check lane in at one our local stores. I think we beat it. It stands unused and alone. Such a waste of space!
ReplyDeleteMOV, The self-checkout concept is one of the most customer unfriendly things EVER invented. (the other being the check-in kiosks at airports and doctors offices)
ReplyDeleteI am a wiz at electronics. I'm not sure where you live but I could come over and set up universal remotes to do everything in your house. By this evening I could have you vaccuming your house by remote...BUT those damn self-checkers suck.
If I buy a couple of things that are standard issue with a nice bar code...sometimes..not always..I can get out of the store before the cussing starts. (me cussing at a machine)
However, most times, it doesn't like my produce,(Really can 3 bananas weigh 8 pounds) or the Diet coke on sale for 3 12 pks for $10.00 just rang up at $14.50.
Then the real person comes over and acts like I "didn't do something right". Eye rolling isn't how good customer service works. (in my opinion)
As I only learned to shop in the last few years there is no way I am up for snotty machines and snippy clerks to tell me I am not register material. I already know that.
ReplyDeleteLOL. I love self-checkouts. So many people dislike them that the actual checkouts with human cashiers are backed up and it takes forever to get through those. Plus there are usually only 2 or 3 checkout lanes open, which is stupid since the stores have ten lanes and employees wandering around aimlessly. So I whiz through the self-checkout and I'm done before anyone else at the other registers. I find the self-checkouts to be more intelligent than the human cashiers anyway. But that might be my local area, ha!
ReplyDeleteI don't like that the self checkouts are so LOUD. I'm not deaf, but the decibel level of those darn things is enough to cause it! :)
Honestly, if a store doesn't have a self-checkout, I try not to shop there. Why? Because if I wanted to tell someone about my life, I would go to a bar. I don't want to talk to someone when I am buying feminine products, some chocolate, and an avocado.
ReplyDeleteAlso, the places without the self-checks have LINES... 12 registers and one cashier is not how it's supposed to work. Now I am one of those annoying people that will do my big shopping and go through the self check... I swear, I could probably fix those machines by now.
I feel so much better, I have not one time used one of those silly things that the alarm hasn't gone off for some supposed offense I have committed against it requiring at least one and sometimes two people to come and fix it.
ReplyDeleteI love the self-check-out! Of course, when I was little, it was my fervent dream to become a cashier once I grew up and I spent hours with my toy register and all our canned goods pulled out of the pantry so I could ring up the groceries. Sadly, I never realized my dream, so the self-check out is my only way of feeling a bit of that long-lost joy :)
ReplyDeleteRather shameless to ask for a 10 rating after that really customer-friendly behavior. But I guess that's how one gets somewhere in life. ;)
ReplyDeleteI love the self-check-out in theory. However the execution is horrific. There is a plastic bag band in my city so they have paper bags sitting out, still folded, near the self-check-out. Of course naturally you would unfold a bag first and then place your items in them after you scan them, but if you grab and put it on the item placement thing, the machine tells you to rescan the item and won't let you do anything until you move the bag. This means you have to scan your items and place them on the item place thing then pay then put the items into your bag. It makes me so mad I'm not even going to go back and proof read this comment before submitting it.
ReplyDeleteI don't know what to say, except ... Oh MOV ...
ReplyDeleteA little self promotion (if you'll allow) and the thoughts of the guy behind you in that self checkout line ... http://www.jeezybrown.com/2011/10/open-letter-to-certain-shoppers.html
I hate self check out lines...they are great in theory, until the simplest thing throws off the whole process, requiring you to get the one employee manning the 8 checkouts to over ride whatever happened. I always cave and use it when I am in a hurry, and I am quickly reminded that it is not a time saver at all
ReplyDeleteThis is why I just rummage out of the dumpster behind the grocery store. No silly check out for me.
ReplyDeleteI'm so sorry, but I can do self-check. I feel kind of embarrassed by this strange ability. I don't know what's wrong with me. Shame on that store clerk for not helping you. You can always shout at her, You will never earn more than 18,000 a year, you freaky little moron! Would that make you feel any better? If I were with you, I would do self-check for you.
ReplyDeleteLove,
Janie
Bahahaha! Best post EVER! I hate when computers talk to me. They give me the creeps. I can do self-check-out, though. Sorry if that adds to your inferiority complex.
ReplyDeleteSeriously one of your best! I already knew that any magazine with Katie Holmes on the cover was an essential...duh.
ReplyDeleteI actually go the extra distance to keep from self-checking out, too. It is really, really difficult for those of us who are geniuses.
My IQ is 132 and I can self-check. I think you're implying that I'm stupid and I'm hardly stupid at all for a stripper with bodacious ta-tas and good grammar. I can even weigh my fruit and self-check it. I think self-checking is for people with an IQ higher than 131.
DeleteLove,
Janie L. Junebug
I actually like the self-check line, but I can never get through without the attendant... they have to approve the wine purchase, you know.
ReplyDeleteThe self checkout rarely seems crowded, so then it is just the worker assigned to oversee the self checker-outters glaring at me...knowing full well that I do not have the donut code memorized...yet!
ReplyDeleteI have pizzas delivered daily. They come to me.
ReplyDeletehaha You do know that self checkout system was made by a man for a man to use when he has to by tampons for his girl. lol
ReplyDeleteFor good reason, it has been years since I used one of those babies. It took Xanax, a massage, and an emergency visit to my therapist for me to get through that trauma.
ReplyDeleteI can self-check but I do sometimes have trouble with the bagging area recognizing that I ALREADY PUT THE STUPID THING IN THE BAGGING AREA YOU CRAZY MACHINE!!!! Sorry, got a little annoyed there.
ReplyDelete