MOVarazzi

Showing posts with label REI. Show all posts
Showing posts with label REI. Show all posts

Thursday, January 17, 2013

890. REI, The Exciting Finale

I brought the new kayak home and immediately put it in the kitchen. As predicted, The Husband was not happy.

“Why would you buy a canoe?” he screeched unsupportively.
“It’s not a canoe, it’s a kayak,” I boasted, proud of myself for knowing the difference.

“It’s a canoe, MOV. See the raised seat? See the paddle you bought? In a kayak, the seat is lower and you use a double paddle. Geesh. When were you planning to go canoeing?”
“That’s the beauty of it—never!”

“So you bought the canoe for decoration?”
“No, not at all. Do you ever go to REI? They have this program called R-E-Icing on the cake, and when you buy something at full price, they will send someone over to clean it and take care of it for you! Isn’t that great?”

“Are you kidding me with this? Who cares if someone cleans your canoe, it doesn’t ever get dirty because you do not know how to canoe, and plus we don’t even live near water!”
Sometimes The Husband could be such a killjoy.

I took a deep breath and tried to explain again, like I was telling one of my children that the moon is the opposite of the sun. “Sweetie, they send someone over. To. Clean. The. Canoe. And the person cleans everything around the canoe as well. It is included in the price. Why do you think I am storing it in the kitchen?”
He shook his head and walked out of the room, as if he didn’t approve. He will approve once he sees how clean the REI employees get our kitchen!

The next day, the REI person showed up at 10 on the dot. “I’m here to clean your canoe,” she said brightly. “Is it in the garage?”
I showed her where it was, and she got right to work. Twelve hours later, the canoe and the kitchen shined like triple flash photography of sunlight and cubic zirconias on snow at high noon. I was impressed.

“I’ll see you next week, then?” I tried to say it like a statement, but it came out more like a desperate question.
“Yes,” she affirmed. Her hair had come out of its ponytail and she looked tired. “It won’t necessarily be me though.” Then she mumbled something that sounded suspiciously like, “if I can help it.”

The next week, exactly according to my plan, I moved the canoe down the hall and into the bathroom. A different employee showed up and cleaned the canoe and the bathroom. This cleaning schedule continued for a month or so, and my entire house gleamed. I was mentally berating myself for not finding out about REI sooner, like maybe 20 years ago.
“What is this bill from REI?” The Husband asked in an accusatory tone when he came home from work one evening and was sifting through the mail.

“What bill? I didn’t buy anything, besides the kayak.”
“Canoe.”

“Yeah, whatever. Canoe.”
He furrowed his brow 'til his faced squished up like a porcupine. A very angry porcupine. “It looks like they’re billing us for cleaning supplies.”

“Cleaning supplies? What do you mean supplies? Why would they charge us for that?”
“MOV, it says right here in black and white: $1000 for cleaning supplies. Did you not read the fine print?”

I could feel hot tears starting to plump up in my eyeballs. Turns out, I had not read the fine print.
“MOV, don’t worry about it,” The Husband continued semi-sympathetically. “Tell you what: just return the canoe and then maybe we won’t have to pay it. I’ll help you load it into the car.”

“I can’t! I haven’t used it yet!”
“Well, that is even better because they will definitely take it back, right? They can re-sell it to some other sucker.”

“No, you don’t understand. If I take it back all pristine and new, they will realize that I don’t even know how to kayak!”
“Canoe.”

“That’s what I meant.”
In the end, The Husband won out. I returned the kayak.

But I kept the paddle. I store it in my car. Maybe the REI employees will still clean my car for me?
MOV
p.s. And thank you to TheRanting Monkey for the idea! and yesterday's story too!

Wednesday, January 16, 2013

889. REI, Part Deux

One of my loyal readers wrote in to tell me why REI charges such insanely high prices.  He wrote, “For those prices, I’d expect someone from the store to be coming by the house once a week to wash, dry, and put away the clothing.”  Who knew?

This could be the answer to all my prayers, or at least the most important ones.    
I raced over to REI like I was being chased.  When I got there, I went directly to customer service.

“Excuse me, sir?” I whispered, breathless.  “I heard that you come over and wash people’s clothes for them?  That, like, it is a service included when you buy something?” 
He guffawed.  “Ha!  Who told you that?” 

“Well, I am a blogger, and, uh, one of my readers mentioned …” 
“You know we only offer that on full-price items, right?  Not sale.”  He said the word sale like it was dirty and offensive, like you might say dog poop on my shoe. 

“Oh,” I rallied, “I didn’t mean sale.”  I matched his tone on the word sale, but tried to take it up a notch, like vomit on my new suede jacket. 
“Oh, okay then.  Yes.  Of course we offer that service.  How do you think we would get away with charging such insanely high prices otherwise?  We would be out of business in two seconds.” 

I nodded enthusiastically. 
“Okay, just come back up after you find something, and we’ll make sure you are eligible for the service.  It’s called ‘R-E-Icing-on-the-cake.’”

Leave it to REI to come up with something clever like that.  “And by the way, what does REI stand for, anyway?  I heard it stood for Recreational Equipment, Inc?” 
“That is what we tell the public,” he leaned in conspiratorially.  “It actually stands for Really Expensive Items.”       

I started looking around for something I could afford.  I found some cute mittens right away and noticed they were only $48.  If that is what it took to get an REI employee over to my house to do laundry, so be it. 
“I’d like to buy these,” I chirped merrily, like someone who just won the jackpot in Vegas after only playing one dollar. 

“Those are children’s mittens,” said the clerk dismissively.  “Did you know that?” 

Ah, details.  I put the mittens back and looked for something else.  I quickly found a wool knit hat for $75. 
“I guess I’ll buy this, then,” I squeaked semi-merrily, like someone who just won the jackpot in Vegas after only playing one dollar twice. 

“Oooh, sorry, that just went on sale.” He frowned, as if I was trying to trade in counterfeit chips in Vegas after I thought I won the jackpot.  “That means R-E-Icing-on-the-cake would not be applicable in this instance.” 
Dammit.  Story of my life.  Every time I try to pay full price, someone forces me to pay less. 

I searched in vain for more full price items.  The only thing I could find was a kayak. 
“Would I be eligible with the kayak?” I whimpered. 

“No.  A kayak is not considered clothing.  In that case, we would offer you kayak cleaning service, plus we would be happy to clean whatever else is around, like, say, your entire garage.” 
I smiled and got out my credit card.  One swipe and $1400 later, I was the proud owner of a new kayak. 

I knew just where I would store it:  in the kitchen.  Then next week I plan to move it to the bathroom, and then the study, and finally, the storage room.  This new venture of mine will pay off after only four weeks.  Icing on the cake, indeed.   
MOV