No matter. After six months, I have proven myself.One of the things that I am responsible for is posting our events. I also am tasked with writing our twice/ monthly newsletter, updating our website, and responding to email questions within 24-hours.
This last one is where I get stuck. Sure, I email people back. But lately I have been calling them instead.I noticed that almost everyone has their phone number in their signature line. So I pick up the phone and call.
I say, “Hello, this is MOV and I am responding to your email from five minutes ago to CEP (Corporate Event Planning). You said you were having difficulty logging on to our website. I reset your password, would you like to try it now?”They are always shocked. And happy. They say, “You know, I am shocked that you called me. And happy. Thank you!” They cannot believe that in a world of email, someone knows how to punch in a phone number. Instead of going ‘round and ‘round in a series of six email exchanges over the next week, a simple two-minute phone call gets the job done.
I walk into my boss’s office. “Boss,” I say, “what did people do before emails?”She laughs and hands me a big box of documents to shred.
“What are these?” I ask.“Just some expired files from about 15 years ago. Mostly faxes.”